Return and Refund Policy

 

Effective Date: 1 August 2024

 

Thank you for shopping with Ruyan Beauty. We strive to provide you with the best quality beauty products and exceptional customer service. We understand that occasionally, you may need to return or seek a refund for a product. This Return and Refund Policy outlines the terms and conditions for returns and refunds on our e-commerce platform.

 

  1. Returns

1.1 Eligibility for Returns:

We accept returns within three (3) calendar days from the date of delivery. To be eligible for a return, the following conditions must be met:

  • The product must be unused, unopened, and in its original packaging.
  • The product must be in the same condition as when it was received.
  • All tags, labels, and protective seals must be intact and attached.
  • Beauty tools and appliances must be unused and in their original condition.

1.2 Return Process:

To initiate a return, please follow these steps:

  • Contact our customer service team via [email/phone] within three (3) calendar days of receiving your order and provide your order details.
  • Our customer service team will guide you through the return process and provide you with a return authorization number (RAN).
  • Package the product securely and include all original accessories and documentation.
  • Clearly write the RAN on the package.
  • Ship the product back to us using a reliable courier service or by hand. The return shipping costs are the responsibility of the customer, except in cases of defective or incorrect products.
  • Retain the proof of shipment until your return is processed.

1.3 Return Inspection and Approval:

Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria stated in section 1.1. If the return is approved, we will proceed with the refund process as outlined in section 2.

1.4 Non-Returnable Items:

Certain items are non-returnable, including:

  • Gift cards or vouchers
  • Intimate or sanitary goods
  • Personalized or customized items (unless defective)
  • Perishable items
  • Products purchased during a sale or promotional event (unless defective)

 

  1. Refunds

2.1 Eligibility for Refunds:

If your return is approved, we will issue a refund for the purchase price of the product, excluding any shipping charges, taxes, or fees.

2.2 Refund Process:

Once your return is inspected and approved, we will initiate the refund process. Please allow seven (7) business days for the refund to be processed and reflect in your account. Refund processing times may vary depending on your financial institution.

2.3 Refund Options:

We offer the following refund options:

  • Original Payment Method: The refund amount will be credited back to the original payment method used for the purchase.
  • Store Credit: Alternatively, you may choose to receive store credit that can be used for future purchases on our website.

2.3 Refund Exceptions:

We reserve the right to deny or partially refund in the following cases:

  • Products returned without a valid RAN.
  • Items not meeting the eligibility criteria stated in section 1.1.
  • Returns received after the specified timeframe.
  • Products damaged due to improper use or mishandling.

 

  1. Exchanges

We currently do not offer direct product exchanges. If you wish to exchange a product, please initiate a return as per section 1 and place a new order for the desired item separately.

 

  1. Customer Support

Our customer support team is available to assist you with any questions, concerns, or issues related to returns and refunds. Please reach out to us via [email/phone] during our business hours.

  1. Modifications to the Policy

We reserve the right to modify or update this Return and Refund Policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for any updates.

 

By making a purchase on our e-commerce platform, you acknowledge that you have read, understood, and agreed to our Return and Refund Policy.

 

If you have any further questions or require clarification regarding our return and refund policy, please do not hesitate to contact our customer support team.